You have to sign a form absolving them of responsibility if the frames are damaged when they put in the lenses. My review of the lab is 5 stars! I just needed new lenses for my existing frames which are 25 years old. You can also come in person and pay an extra fee to wait while the lab completes your order then. If you get frames/lenses at any of the stores they will be sent to this location which is where the lab is that puts them together. So based on prior experiences with two people (the old manager and front desk person) this was going to be a 2 or 3 star review because they had messed up a redo of my lens order but now I have to revise what I was going to talk about. This is a review of a short interaction with Erika and three times with the lab. The prior manager (Jessica) and front desk person (Jovana) who made serious mistakes with a redo of my lens order are gone. Our staff can walk you through your options and explain the benefits of each, as well as enroll you in our affordable and convenient ordering system. We offer single-use, extended wear, and daily wear contacts to accommodate all your lens preferences. If you need contacts, we are proud to carry all types of lenses. We stock a wide variety of frames to make sure you find the pair that perfectly reflects your personality and works with your lifestyle. We offer an extensive selection of eyeglasses, from upscale designer brands to private labels that can accommodate any budget. Our team of eye doctors can provide you with routine prescription updates, as well as guide you through the process of choosing the eyeglasses or contact lenses that best suit your lifestyle. Regardless of your age, our comprehensive eye exams will check for common eye diseases, assess how your eyes reflect your overall health, and monitor your vision over time. Routine eye exams are essential to screen for current eye problems and prevent future one’s from arising. This allows our optometric staff to then give you customized, effective eye care treatments and recommendations. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.We believe that the first step in delivering excellent eye care is performing the most informative eye exam possible. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is outrageous.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. If anyone is interested in joining or have had their information stolen by this company, let me know. As my data was either stolen, lost and misplaced and now I am being continually billed for a product by this company that I have tried to pay for over and over, I am at the point of filing a class action. I never received an invoice for my son, which is interesting. I have even spent money on stamps to re-send them my insurance information and I STILL am getting invoices. I have received at least 15 notices in the mail for $250 from a company in the name of Sports Drug Testing. I assume they also lost my information as they have been billing me for my Covid test now for a year. Shortly after I receive an email that Premier DX has a IT Security Issue and that patients Driver Licenses and Insurance ID cars were exposed online. I provided my Health Insurance card, Driver License and Index Information for the tests. I tested for Covid in Las Vegas last year w/my minor son in a pop up location.
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